BUSINESS COMMUNICATION / chapter no. 3 (language of letters)

EFFECTIVE BUSINESS COMMUNICATION & REPORT WRITING
(Prof sh. Ataur Rehman)

chapter no. 3 (language of letters)


·
· the opening sentences of business letter
· the closing sentences of business letter
· the word we use of business letter
· words and phrases commonly misused of business letter

Q. tone of business letter
Q.business promoting tone of letter
1.corteous approach
2.positiveness
3.addission of mistake
Q.tact

note: page no. 13to35 of book)