EFFECTIVE BUSINESS COMMUNICATION & REPORT WRITING
(Prof sh. Ataur Rehman)
chapter no.7 (COMPLAINT AND ADJUSTMENT LETTER)
COMPLAINT LETTER (claim)= In business variety of mistakes comitted in routin transaction the shipment /consigment may be sent incompletely the goods may be damage and misunderstanding may arises over bills. The letter return to bring these errer or mistake to the attention of company are called letter of complaint or claim letter.
principle of making complaint
1.Explain . carefully and tactfully what is wrong.
2. Include any details to identify your claim
e.g Date .order no.
3. Indicate the loss o incolvenince you hae suffe.
4.Explian what you believe the company should do about your claim.
5. Avoid negatie words.
note: page no. 77 to 89 of book
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment